Terms & Conditions
These terms and conditions apply to all trips and voucher purchases. When placing a booking you must agree to our terms and conditions.
DUTY OF CARE
All customers will be given a safety brief prior to departure including a life jacket drill. We have full public liability insurance. All customers are required to advise us at Bay Fish N Trips prior to booking or departure of any pre-existing medical conditions that could possibly affect the safety of the crew or other passengers. We have the right to refuse a booking or refuse boarding if a passenger is considered to be high risk. Unfortunately Plover is not suitable for wheel chairs, as climbing a short ladder is required. All children (10 years & under) are required to wear a life jacket.
We don't wait for late customers on casual trips. It is important that you that you allow time for traffic and parking. Exception – Private Charters (further charges will apply if extra time is required).
Bay Fish N Trips reserves the right to cancel a trip if the skipper considers the weather to be unsuitable or dangerous. A mobile contact phone number is required to confirm the trip or to advise of any cancellation due to bad weather.
We are available every day of the year excluding Christmas Day and New Years Day. To secure a booking we require your Visa or Master Card details on which a sufficient funds approval is obtained but is not drawn on unless you default on your booking. We require a minimum of 6 persons to run a trip (This can be made up of people in your own group or from individuals unknown to each other). If Bay Fish N Trips is not able to get the required number of people we have the right to reschedule the trip. Vouchers bookings are not refundable as we only reschedule voucher bookings. Private charters (whole boat) require a 50% deposit on a credit card which is held as booking confirmation.
PAYMENT FOR CHARTERS
All Payments must be made in full including cheques cleared prior to the vessel departing. Bookings made must be paid, that is, if a booking is for 5 persons and only 4 arrive for the trip, the full booking for 5 must be paid unless that space can be filled prior to departure. Cash payment is our preference, but we also accept Master Card, Visa, EFT, Bank cheques or a money order and we have a 2% surcharge on all credit cards. We refund tariff only if the cancellation is within 14 clear days before departure. (Not Negotiable) This also applies to a trip that has been rescheduled due to a cancellation. If on the day of the charter, the skipper decides that the weather conditions are unsuitable or dangerous, all deposits shall be fully refunded.
REFUNDS ON CHARTER DAY
Bay Fish N Trips has a strict “no refund policy” for whole or part once the Plover has departed the pier.
All details obtained from clients are only utilized for the express purpose of the operations of Bay Fish N Trips and these details are never sold, distributed or released to any other parties or bodies. Credit Card details are destroyed after the day of charter. In the instance of unauthorized credit cards these details will be forwarded to legal or recovery professionals.
GIFT or DISCOUNT VOUCHERS
Any client holding a Gift or Discount Voucher provided by Bay Fish N Trips must produce the voucher at time of boarding or full fare must be paid. Clients who miss the boat by arriving too late will forfeit their voucher. Clients who hold Gift or Discount Vouchers and make a booking, but do not attend for their chosen trip, will forfeit their Voucher. Issued Gift or Discount Vouchers are not transferable for either Cash or Credit and money will not be refunded under any circumstances, replacement vouchers cannot be re-issued if the voucher/s are lost, destroyed or misplaced. Gift Vouchers cannot be used for part payment of a Private Charter. Cash refunds or credit cards reimbursements are not available for issued vouchers. All Gift Vouchers will be posted to your address upon receipt of your payment. The holder then books at their convenience (our contact details are included on each certificate) or you can pre book for the certificate recipient as well.
RECREATIONAL FISHING LICENCE
Please ensure that you purchase a licence before commencing your trip with Bay Fish N Trips, however, licences are available on board if required. Minimum cost is $6 for a 2 day licence.
The Skipper reserves the right to cancel any trip or return to Port any individual or group where staff are being harassed and or abused or if that individual or group behaves in an unsuitable or dangerous way - without refund.
If a group arrives for their charter clearly under the influence of alcohol and the skipper is of the opinion that the group is not in a suitable condition to take part in the charter, the trip will be cancelled and the full amount of charter will be forfeited. The skipper reserves the right to refuse boarding to any person he or she believes is intoxicated prior to the commencement of the trip. During a trip, should the consumption of alcohol result in unruly behaviour, the skipper reserves the right to terminate the trip without refund. The Skipper reserves the right to notify Police of the imminent return to the closest Port of drunk & disorderly customers.
Drugs are not tolerated in any form. If a customer attempts consume an illegal substance the skipper will immediately report this to the Marine Police and the trip will be cancelled directly. No refund will be paid.
Any equipment lost due to negligence will be charged for the full replacement value per rod and reel unit etc as decided by the skipper and/or costs incurred in damage repair to boat. This payment will be taken from the credit card supplied for booking purposes.
It is our mission to optimise everyone's opportunity to catch a fish. Bay Fish N Trips does not guarantee every customer catches a fish.
Passengers under 14 years and under are considered as children. Children must be able to fit into a child's PDF 1 life jacket and it is our policy that a life jacket is to be worn throughout the charter. We request that a paying adult on a one to one basis supervises each child. As a consideration to other fisherman, large family groups may be asked to hire the boat privately. A limited number of children's life jackets are available on board and you are welcome to bring your own if you wish. All children are to be accompanied by full paying adult.
ADULT REPEAT OFFENDERS CLUB (AROC)
Use of the Adult Repeat Offenders Club card constitutes acceptance of the following conditions of use. The AROC card must be presented at time of payment to receive an authorised punch for trip purchased. Card may be redeemed at any time, but club member forfeits the AROC card to Bay Fish N Trips when discount is taken. Only AROC card per adult customer and the AROC card must be used by date printed on card. Only a customer paying for a charter can accumulate punches on their card. The card cannot be offered as a prize, on-sold, resold or exchanged for cash. Bay Fish N Trips is not responsible for lost or stolen AROC cards. Bay Fish N Trips has the right to withdraw, limit, modify, cancel or discontinue the AROC card without notice.